Return & Refund Policy
HARTMANN PROTECT stands behind every space-protection device we ship. This policy explains your right to return a purchase and receive a refund.
1. Right of withdrawal (14 days)
Under EU consumer law you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. To exercise this right, notify us at rezgesklub@gmail.com with the order number and the serial number(s) of the device(s) you wish to return.
2. Conditions for a valid return
- • The device must be in its original condition, complete with all accessories and original packaging.
- • The serial number on the device must match the registered serial number for the order.
- • Custom-built or personalised devices are exempt from the right of withdrawal where the customisation has already been carried out.
3. How to return an item
- Email rezgesklub@gmail.com to request a return authorisation. We will confirm eligibility and provide the return shipping address.
- Pack the device securely in its original packaging to prevent transit damage.
- Ship the package using a tracked service. The return address will be provided in the return authorisation email.
- Include a copy of the original invoice or order confirmation inside the package.
4. Return shipping costs
The cost of return shipping is borne by the buyer, except where the item received is defective, damaged, or not as described. In those cases HARTMANN PROTECT covers the return shipping cost and will arrange the courier.
5. Refund processing
Once we receive and inspect the returned device, we will notify you of the outcome. If the return is approved, a full refund of the purchase price (less any return shipping costs you are responsible for) will be issued to the original payment method within 14 days of receiving the returned item.
6. Defective or damaged items
If you receive a defective or damaged device, contact us within 7 days of delivery atrezgesklub@gmail.com with a description of the defect and, where possible, photographs. We will arrange a replacement or a full refund including return shipping at our expense.
7. Warranty
Space-protection devices carry a 100% lifetime warranty (ETIKUS-GEO) or a 10-year warranty (5D PROTEKTOR L / XL). Warranty service is handled separately from returns. To activate warranty service, register your device athartmannprotect.com/warranty.
8. Contact
For any return or refund question, write to rezgesklub@gmail.com and include your order number and the serial number of the device.